The Indian KPO sector is up against the wall. With
competitive pricing on local shores, and a push for bringing business back to
home countries, governments around the world are putting in place legislations
that will discourage outsourcing and off-shoring. Indian KPOs will need to look
beyond traditional English speaking countries for their business growth. And
that’s where foreign language skills training comes into play.
competitive pricing on local shores, and a push for bringing business back to
home countries, governments around the world are putting in place legislations
that will discourage outsourcing and off-shoring. Indian KPOs will need to look
beyond traditional English speaking countries for their business growth. And
that’s where foreign language skills training comes into play.
With a young workforce of skilled white collar teams, KPOs
have a wealth of brainpower at their disposal. Yet, sans cultural sensitization
and foreign language skills, the best laid plans can go awry. So what are the
areas of the business that a KPO will need upskill with language training?
have a wealth of brainpower at their disposal. Yet, sans cultural sensitization
and foreign language skills, the best laid plans can go awry. So what are the
areas of the business that a KPO will need upskill with language training?
Your first line or sales force and senior leadership will
need to lead by example. Whether it is learning Bahasa Indonesia or Korean to
service the emerging markets in that geography, or honing abilities in French,
German or Spanish, KPOs will need to align their language and cultural training
to their growth strategy.
need to lead by example. Whether it is learning Bahasa Indonesia or Korean to
service the emerging markets in that geography, or honing abilities in French,
German or Spanish, KPOs will need to align their language and cultural training
to their growth strategy.
If teams can make that connect and show an understanding of
local culture, prospects are more likely to warm up to the idea of off-shoring.
If there arises a need to set up a team at the client country/location
tomorrow, you are already equipped with the language skills to deal with a
local workforce and to navigate local laws.
local culture, prospects are more likely to warm up to the idea of off-shoring.
If there arises a need to set up a team at the client country/location
tomorrow, you are already equipped with the language skills to deal with a
local workforce and to navigate local laws.
If operations teams and servicing teams can upskill it will
eliminate the need for hiring interpreters and translators – something that
often results in delays, longer cycle times, and increased chances of errors.
Having an ops team and researchers who understand the client’s language can
also be a big selling point to win more business. Employees too will see this
as an opportunity to learn. All in all, it is a win-win that more KPOs would do
well to consider.
eliminate the need for hiring interpreters and translators – something that
often results in delays, longer cycle times, and increased chances of errors.
Having an ops team and researchers who understand the client’s language can
also be a big selling point to win more business. Employees too will see this
as an opportunity to learn. All in all, it is a win-win that more KPOs would do
well to consider.
